TINGLISE CUSTOMER CARE · PRODUCT SUPPORT
Warranty & Repair Care.
Clear protection after delivery, practical repair support, and a real person to guide you through the right solution.
15-day eligible return window2-month replacement warrantyRepair guidance and tools
01 — COVERAGE AT A GLANCE
Three ways we help
after delivery.
Keep your order details, packaging, and clear photos or video of any issue. Contact us before returning, opening a repair area, or using third-party adhesives or tools.
RETURN POLICY15
15 days from delivery
Eligible products may be returned within 15 days from the day you, or a third party other than the carrier, physically receives them.
- The product must be unopened and unused.
- Original packaging, accessories, gifts, and labels must be included.
- You are responsible for approved return shipping costs.
- Contact us first; unauthorized returns may not be accepted.
Read the full return policy →
REPLACEMENT WARRANTY02
2 months of protection
If your Tinglise product is damaged during normal use within two months after you receive it, it may qualify for a replacement after our support team verifies the issue.
- Coverage begins on the confirmed delivery date.
- The issue must result from normal use, not misuse or accidental damage.
- Photos, video, and order details are required for assessment.
- Replacement eligibility is confirmed in writing after review.
Verification helps us choose the safest solution
REPAIR SUPPORT03
Repair help matched to the damage
For eligible damage during normal use and within the warranty period, we can provide free repair support. Depending on the issue, this may include step-by-step guidance, repair tools or materials, replacement parts, or an arranged repair solution.
Every case is different.The final solution depends on the location, severity, product structure, and safe repair method.
02 — WHAT WE CAN REVIEW
Common repair cases,
carefully assessed.
Do not attempt a repair before contacting us. The wrong adhesive, heat level, pressure, or tool can make the damage worse and may affect coverage.
01Tears or surface damage
Small tears, splits, or local surface damage may be repairable. We will assess the location, size, and material condition before recommending a solution.
02Functional damage
If a product feature stops working during normal use, send a clear description and video so we can identify the affected part and next step.
03Breast or hip collapse
Loss of shape, collapse, or abnormal deformation in the breast or hip area can be reviewed for repair when it occurs during normal use.
03 — REQUEST SUPPORT
Show us the issue.
We will guide the next step.
Email support@tinglise.com before returning the product or attempting a repair. Our team will review the evidence, confirm coverage, and explain the approved solution.
Email Tinglise support →04 — IMPORTANT CONDITIONS
What coverage depends on
Normal useWarranty and free repair support apply to verified damage that occurs during normal use within the stated period.
Evidence firstClear photos or video are needed before we can approve replacement, tools, parts, repair, or return instructions.
No unapproved repairUnauthorized alterations, unsuitable chemicals, excessive force, misuse, or third-party repair may affect eligibility.
Written approvalDo not send a product back until Tinglise confirms the approved address, method, and next step in writing.
RETURNS, REFUNDS & ORDER ISSUES
Need the complete policy?
See the full return conditions, exclusions, costs, refund timing, and order issue process on the Tinglise policy page.
This page is a practical summary. Coverage and the available remedy are confirmed after review of the product, evidence, delivery date, use, and current Tinglise Refund & Returns Policy.
