In-stock items usually ship from our U.S. or European warehouse and are generally delivered in 3–7 business days. Custom orders ship from the Tinglise factory. Air delivery is estimated at 7–10 days, while sea delivery is approximately 25 days. These are estimates; peak seasons, weather, customs, and remote destinations may affect timing.

After payment is completed, an order confirmation will be sent to the email address entered at checkout. Please check your spam or junk folder as well. If you still cannot find it, email us your name, payment time, and payment screenshot so our team can verify the order.

Please contact us as soon as possible. In-stock orders can generally be changed before shipment. Custom orders may no longer be changed after production begins. An order cannot be canceled after it ships. Any change or cancellation is not confirmed until approved in writing by Tinglise Support.

Custom products require option confirmation, production, quality inspection, and careful packaging before international shipping is arranged. We allow the time needed for quality and detail rather than skipping inspections. Tracking information is provided after shipment.

In-stock items usually ship from our U.S. or European warehouse. Non-stock and custom products generally ship from the Tinglise factory. The actual shipping location depends on inventory, destination, and the best available fulfillment arrangement.

We will email your tracking number after the carrier receives the package. You can track it on the carrier’s website or through 17TRACK. If tracking has not updated for an extended period, contact the carrier first, then send us your order number and tracking number.

Yes. Enter the pickup location’s full address at checkout and let us know before the order ships. Once the package arrives, contact the location and pick it up promptly to avoid storage delays or a return to sender.

Generally, no. Because of package size and carrier restrictions, U.S. orders are commonly delivered by FedEx or UPS and cannot be sent to PO Boxes, APO, or FPO addresses. Please use a residential address, business address, or eligible carrier pickup location.

Free shipping with import fees covered is generally available for the United States, Japan, the European Union, Australia, the United Kingdom, Malaysia, Thailand, and other supported regions. Remote destinations or special countries may require additional arrangements. Contact us before ordering if you would like confirmation for your location.

Eligible items may be returned within 15 days after you or your designated recipient takes physical possession of the delivery. The item must remain unopened, unused, unworn, and include all original packaging, accessories, and labels. Every return requires prior written approval from Tinglise Support.

Tinglise products are intimate adult products. For hygiene, safety, and product-integrity reasons, an opened or used item generally cannot be returned because of a change of mind. Verified manufacturing defects are handled separately.

Stop using the item and contact us within 24 hours of delivery. Keep the outer carton, shipping label, internal packaging, and all accessories. Send us an unboxing video and clear photos. Depending on the evidence and severity, we may offer repair guidance, parts, replacement, or another appropriate solution.

For two months after delivery, verified issues that occur during normal use may qualify for replacement, repair guidance, or repair tools depending on the circumstances. Tears, functional issues, and breast or buttock collapse are reviewed case by case. Misuse and accidental damage are not covered by the standard warranty.

Approved refunds are returned to the original payment method. Credit and debit card refunds typically take about 6–10 business days to appear. PayPal and similar services generally take up to 7 business days. Final posting time is controlled by your bank or payment provider.

Tinglise products are primarily made from high-quality silicone, with a focus on soft touch, realistic skin texture, and durability. Size, weight, features, and available options vary by model. Please review the individual product page for exact specifications.

We use real product photography whenever possible to show color and detail accurately. Because each item is handcrafted and hand-painted, minor differences in color or detail may occur. Screen settings and photography lighting can also affect appearance.

Inspect the product and all accessories for shipping damage. Clean it gently and allow it to dry completely. Use only water-based lubricant, avoid sharp objects, dark fabrics that may transfer color, and high temperatures, and follow the instructions supplied for any product features.

Clean with warm water and a mild cleanser. Avoid harsh or corrosive chemicals. Rinse thoroughly, pat dry, and allow the product to air-dry completely. Store it away from pressure, folding, direct sunlight, heat, and humidity, preferably in its original packaging or wrapped in soft, colorfast fabric.

We accept major credit and debit cards, PayPal, PayPal Pay Later, Klarna, Apple Pay, Google Pay, and Afterpay. Available methods are shown automatically at checkout based on your device, region, currency, order value, and provider eligibility.

Our checkout uses encrypted connections and trusted payment providers to process transactions. Tinglise does not directly store your full card number. Never send your complete card number, security code, or account password by email or chat.

Check the card number, expiration date, security code, and billing address. Confirm that your card supports online and international transactions and complete any verification requested by your bank. If payment still fails, call the customer-service number on the back of your card and ask the issuing bank whether it blocked the transaction. Avoid repeated attempts, which can trigger a temporary security restriction. You may also try another payment method.

Eligible customers may see PayPal Pay Later, Klarna, or Afterpay at checkout. Eligibility, spending limits, payment schedules, fees, and approval decisions are determined by the selected payment provider. Tinglise cannot change a provider’s approval decision.

No. Every order is packed in a plain, unbranded outer carton. The exterior does not display product images or sensitive adult-product descriptions. Only the information required for delivery appears on the shipping label.

Your statement may show Tinglise or the name of a related payment processor. The exact descriptor depends on your bank and the payment provider selected at checkout. Contact us before ordering if you have a specific privacy concern.

We use your information only as needed to process payment, fulfill and deliver your order, and provide customer support. We take reasonable steps to protect customer data and do not display sensitive purchase details on the outside of your package.