TINGLISE CUSTOMER CARE · ORDER SUPPORT
Contact us as soon as possible. What we can change depends on how far your order has moved through payment, production, packing, and shipping.
A request is not complete until Tinglise Customer Support confirms it in writing. Sending a message does not automatically stop production, fulfillment, or shipment.
Ask us to update the delivery address, contact details, product configuration, or accessories within 24 hours of purchase.
An eligible in-stock order canceled within 24 hours may receive a 95% refund. A 5% deduction covers bank and online payment processing fees.
Custom production can begin immediately. Once production has started or advanced, cancellation or configuration changes may be declined.
Tracking is only one signal. An order may already be in production, quality inspection, or packing before a tracking page updates.
Order received
This is the best time to request a change or cancellation. Send your order number and the exact request immediately.
Production / processing
Custom production and fulfillment can begin quickly. We will check progress before confirming what can still be changed.
Packed / label created
Once packing or carrier handoff is underway, product, address, and cancellation requests may no longer be possible.
Shipped
A shipped order is no longer eligible for cancellation. Contact us for the appropriate next step under our refund policy.
Email support@tinglise.com with the subject “Order Change” or “Order Cancellation.” Please send the request from the email address used at checkout whenever possible.
Email Tinglise support ↗Do not wait for a tracking email. Processing may already be underway.
List the exact old and new details so our team can review the request once.
Your order remains active until we confirm the change or cancellation in writing.
Refused parcels may create extra costs and do not automatically qualify for a refund.
Contact us within 24 hours. We can only update it before fulfillment, packing, or carrier handoff prevents the change.
Ask immediately. We will check production status, material availability, cost differences, and whether the requested change is still technically possible.
The parcel may already be packed or awaiting carrier collection. Contact us, but cancellation or address changes may no longer be available.
The order cannot be canceled. Contact Support before refusing or returning anything so we can explain the correct next step.
RETURNS, REFUNDS & ORDER ISSUES
Read the complete eligibility rules, return conditions, refund timing, fees, and issue-resolution process.
This page is a practical summary. Eligibility is determined by the order’s actual production and fulfillment status and the current Tinglise Refund & Returns Policy.
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