Premium platinum silicone torso sex dolls, thoughtfully designed for greater realism, quality and enjoyment.
Email: support@tinglise.com
Phone: +1 213 855 2744
Our Commitment
Every Tinglise product is carefully inspected before shipment. If something is not right, contact us before using, returning, or disposing of the product.
Approval is required before any return.
Returns sent without prior written authorization from Tinglise Customer Support may not be accepted or refunded.
Returns sent without prior written authorization from Tinglise Customer Support may not be accepted or refunded.
Because many Tinglise products are personalized, made to order, and intimate in nature, eligibility depends on the product condition, order status, and reason for the request.
Order Cancellations
Contact us as soon as possible if you need to cancel. Production and fulfillment may begin shortly after payment.
IN-STOCK ORDERS
Before Shipment
Cancellation requests received within 24 hours of purchase may qualify for a 95% refund. A 5% deduction covers payment processing and transaction costs. Once shipped, the order cannot be canceled.
CUSTOM ORDERS
Before Production Advances
Within 12 hours: up to a 95% refund. Within 24 hours: up to an 80% refund, depending on production progress. Once production has begun or advanced, cancellation may no longer be possible.
Please note: A cancellation request is not confirmed until Tinglise Customer Support approves it in writing.
Return Eligibility
Eligible products may be returned within 15 days after you or your designated recipient takes physical possession of the delivery.
- The item must be unopened, unused, unworn, and in its original condition.
- All original packaging, accessories, gifts, manuals, and labels must be included.
- The return must be approved in advance by Tinglise Customer Support.
- For hygiene and safety reasons, opened or used intimate products are not returnable unless a verified manufacturing defect is present.
- Custom-made, personalized, modified, or final-sale products are generally not eligible for change-of-mind returns.
Damaged, Defective, Incorrect, or Lost Orders
Inspect the outer carton before opening and record the first unboxing whenever possible. Clear evidence allows us to confirm the issue and offer the most appropriate solution.
- Damage or quality concern: Stop using the item and contact us within 24 hours of delivery with photos or video of the carton, shipping label, product, and issue.
- Incorrect item: Send an unboxing video showing the product, head or accessories, shipping label, and all packaging.
- Lost shipment: Contact the carrier to open a trace or claim, then notify Tinglise with your order and tracking details.
- Minor handmade variations: Small differences or imperfections inherent to handcrafted products may not constitute damage. Our team will still help with care or maintenance guidance.
Keep everything. Do not discard the carton, internal packaging, labels, or accessories until your case is resolved.
How to Request a Return or Refund
01 / CONTACT
Email Customer Support
Write to support@tinglise.com with your order number and a clear description of the request.
02 / DOCUMENT
Provide Evidence
Include clear photos or video of the item, packaging, shipping label, and any defect or damage.
03 / REVIEW
Wait for Approval
We will review the request and provide the approved solution and, if applicable, return instructions.
04 / RETURN
Ship as Instructed
Use the approved address and a trackable service. Do not send a return to the sender address on the parcel.
Refund Review & Processing
After an approved return arrives, we inspect it to confirm that it meets the stated conditions. We will notify you when the review is complete. Approved refunds are issued to the original payment method.
Credit / Debit CardTypically 6–10 business days after processing
PayPal or Similar ServicesTypically up to 7 business days after processing
Bank and payment-provider posting times are outside Tinglise's control. If an approved refund has not appeared after the stated period, contact your payment provider first, then email us for assistance.
Return Shipping, Fees & Deductions
If a return is not caused by a verified product defect, incorrect item, or Tinglise fulfillment error, the customer is responsible for return shipping, insurance, customs charges, and applicable transaction or restocking fees.
Original shipping fees and expedited service fees are generally non-refundable. If Tinglise confirms a manufacturing defect or fulfillment error, we will explain the available remedy, which may include replacement, repair, parts, partial refund, or refund.
Do not refuse delivery or ship an item back without approval. Unauthorized returns, refused deliveries, and packages sent to an incorrect address may result in additional costs or loss of refund eligibility.
Need Help With an Order?
Email support@tinglise.com with your order number. Our customer care team will guide you through the next step.
Contact Tinglise Support